Restaurant Chain
Skylark group rolls out serving robots to about 2,100 restaurants
Challenge
Balance customer satisfaction and working conditions amid peak-time serving loads and labor shortages.
Deployment
About 3,000 units deployed to about 2,100 stores, including Gusto, Shabu-Yo, and Bamiyan, by December 2022.
Outcome
At Gusto: lunch-peak turnover +7.5%, staff steps −42%, clearing time −35%.
IndustryRestaurants
UseServing / Bussing
StageFull deployment
Sources: すかいらーくHD 2021年度通期決算説明資料（2022-02） / すかいらーくHD 統合報告書2022