Retail中国
Humanoids work as store staff at the JD Home flagship in Shenzhen's UpperHills mall
Challenge
Test whether humanoids can permanently handle customer attraction and product guidance at an electronics and lifestyle flagship.
Deployment
Opened in November 2025 with JD.com and Shum Yip at UpperHills, Futian; five humanoids work as shop staff.
Outcome
Robots guide shoppers to products and answer store and product questions by voice, in a permanent retail setting.
IndustryRetail
UseGuidance / Hospitality
StageFull deployment
The official store page does not name the models on duty (EngineAI sells PM01, T800, and others). The listed product is PM01.
Sources: 深圳市政府 発展改革委 ニュース（2025-12） / EngineAI 公式（店舗ページ） / Humanoids Daily（2025-11）