Hotel Sunroute Plaza Shinjuku automates late-night room service delivery
Chronic staff shortages, with room-service requests clustering after 10 PM.
From April 2025, the robot rides the elevators to deliver across floors and announces arrival through the in-house phone system (PBX).
Carries orders for up to 4 rooms per trip, saving labor on late-night room service.
Sources: PR TIMES(相鉄ホテルマネジメント・DFA Robotics, 2025-04) / DFA Robotics 導入事例
