Skylark group rolls out serving robots to about 2,100 restaurants
Balance customer satisfaction and working conditions amid peak-time serving loads and labor shortages.
About 3,000 units deployed to about 2,100 stores, including Gusto, Shabu-Yo, and Bamiyan, by December 2022.
At Gusto: lunch-peak turnover +7.5%, staff steps −42%, clearing time −35%.
Sources: すかいらーくHD 2021年度通期決算説明資料(2022-02) / すかいらーくHD 統合報告書2022
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