Introduction
Hopejets Consulting Japan Co., Ltd. (the “Company”) recognizes the importance of personal information entrusted to us and handles it appropriately in compliance with applicable laws and guidelines.
This Policy describes how we handle personal information collected through inquiry forms, document requests, and other online services on websites operated by the Company, including Hope-Robot mall.
1. Definition of Personal Information
Personal information means information that can identify a specific individual, including a name, email address, telephone number, organization, or other identifying details.
2. Information We Collect
The primary information we may collect through our website includes:
- Name
- Company or organization
- Email address
- Telephone number
- Inquiry details and requests
- Products and deployment themes of interest
- Browsing history, cookies, IP address, browser, and operating system information
3. Purposes of Use
We use collected personal information within the scope of the following purposes:
- Responding to inquiries, document requests, and deployment consultations
- Providing proposals and quotations for robot products and deployment support
- Providing relevant product, seminar, and service information
- Analyzing and improving services and developing new services
- Performing contracted services and related communications
- Identity verification, billing, and other transaction-related activities
- Responding to legal or governmental requests
4. Disclosure to Third Parties
We do not disclose personal information to third parties without consent, except where required or permitted by applicable law, including situations necessary to protect a person’s life, body, or property where obtaining consent is difficult.
5. Service Providers
We may entrust service providers with personal information to the extent necessary to achieve the purposes above. We select providers appropriately and require suitable contractual safeguards and oversight.
- Email delivery services, such as Resend
- Customer relationship management services, such as HubSpot
- Cloud hosting services, such as Vercel
- Analytics services, when used
7. Security Measures
We implement appropriate organizational, personnel, physical, and technical measures, including access controls, encrypted communications, employee training, and service-provider oversight, to prevent loss, leakage, or damage of personal information.
8. Access, Correction, and Deletion
When an individual requests access to, correction, addition, deletion, suspension of use, or suspension of third-party disclosure of personal information held by us, we respond appropriately under applicable law. We may request information needed to verify identity.
9. Children’s Personal Information
Our services are intended primarily for businesses and organizations. We do not generally expect to collect personal information from anyone under 16 and will respond appropriately if such collection is identified.
10. Changes to This Policy
We may update this Policy in response to legal, business, or other changes. An updated Policy becomes effective when posted on this page.
11. Contact
For questions about this Policy, our handling of personal information, or requests concerning your personal information, please contact us using the details below.
- Company: Hopejets Consulting Japan Co., Ltd.
- Privacy Officer: Personal Information Protection Manager
- Email: info@hopejets.com
- Contact form: Deployment consultation
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