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Use Scene / E Commercial & Facility Services

In-building Delivery (Rooms & Floors)

Deliver amenities, room service, and parcels to guest-room doors using elevators, so front-desk staff can stay at the desk.

Core functions
  • Autonomous multi-floor travel integrated with elevators and automatic doors
  • Lockable compartments so each room receives the right item
  • Room-phone or on-screen arrival notice and pickup confirmation
Customer value
  • Takes over small-item runs at night and peak hours
  • Contactless handoff cuts guest wait time and staff walking
  • Delivery logs make guest inquiries easier to resolve
Check before deploying
  • Elevator integration method (IoT module or API) and building-manager approval
  • Corridor width, thresholds, and carpet on the route

Selected Robots

Hand-picked for this work, with the reason each one fits. "PoC" marks robots to validate in a limited trial first.

Keenon Robotics BUTLERBOT W3
Serving & DeliveryPurchase
Keenon Robotics（擎朗智能）

BUTLERBOT W3

4つの独立収納とエレベーター連携を備えたホテル配送ロボット

4段 · 最大20kg · 720分
In use

Four separate compartments for multi-room runs, with elevator integration; in full use at a Tokyo hotel.

Yunji Technology RUN
Serving & DeliveryPurchase
Yunji Technology（云迹科技）

RUN

エレベーター連携と客室への電話通知に対応するホテル配送・案内ロボット

個別見積
In use

Built for hotels: elevator integration and arrival calls to the guest room.

Yunji Technology GOGO
Serving & DeliveryPurchase
Yunji Technology（云迹科技）

GOGO

上下2室を使って2客室へ同時配送できるホテル向け自律配送ロボット

2段 · 最大15kg
In use

Two compartments deliver to two rooms per trip; suits small and mid-size hotels.

Proven in Japan

Hotel · KEENON W3
Up to 4rooms / trip

Hotel Sunroute Plaza Shinjuku automates late-night room service delivery

Challenge

Chronic staff shortages, with room-service requests clustering after 10 PM.

Deployment

From April 2025, the robot rides the elevators to deliver across floors and announces arrival through the in-house phone system (PBX).

Outcome

Carries orders for up to 4 rooms per trip, saving labor on late-night room service.

IndustryHotel
UseRoom delivery
StageFull deployment

Sources: PR TIMES（相鉄ホテルマネジメント・DFA Robotics, 2025-04） / DFA Robotics 導入事例

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Hospital · KEENON W3
330+hours / year

Jikei University Kashiwa Hospital saves 330+ hours a year on specimen and drug transport

Challenge

With 664 beds, 1,300+ outpatients a day and no pneumatic tube system, staff spent about 1–3 hours a day carrying specimens and drugs.

Deployment

In full use since June 2025 on three routes: ER/wards and internal-medicine outpatients to the central lab, and pharmacy to the outpatient chemotherapy room.

Outcome

Over 330 staff-hours saved per year; about 90% of staff said they gained time for their core work.

IndustryHospital
UseIn-hospital transport (specimens / drugs)
StageFull deployment

Sources: PR TIMES（DFA Robotics, 2026-08） / DFA Robotics プレスリリース（慈恵医大サイト掲載PDF, 2026-08）

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Not sure which one fits?

Tell us your site conditions and we will narrow candidates and plan a PoC.

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