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Use Scene / E Commercial & Facility Services

Serving & Bussing

Robots shuttle meals from kitchen to tables and bring back empty dishes so floor staff can focus on orders, payment, and guests.

Core functions
  • Multi-tray delivery to several tables per trip
  • Round trips for bussing and dish collection
  • Obstacle avoidance that keeps working in narrow aisles and crowds
Customer value
  • Cuts floor-staff walking and covers peak-time shortages
  • Steadier serving times help maintain table turnover
  • Takes over heavy bussing to ease physical strain on staff
Check before deploying
  • Narrowest aisle width, steps, and seating layout
  • Whether POS or call-system integration is needed

Selected Robots

Hand-picked for this work, with the reason each one fits. "PoC" marks robots to validate in a limited trial first.

Pudu Robotics BellaBot
Serving & DeliveryPurchase
Pudu Robotics（普渡科技）

BellaBot

猫の表情で接客する4段トレイの定番配膳ロボット

4段 · 最大40kg · 780分
In use

The classic cat-faced server; Skylark group deployed about 3,000 units across about 2,100 restaurants.

Pudu Robotics BellaBot Pro
Serving & DeliveryPurchase
Pudu Robotics（普渡科技）

BellaBot Pro

猫型デザインと大型広告画面を備えた4段トレイの配膳・案内ロボット

4段 · 最大40kg · 660分
In use

Successor to BellaBot with a large ad screen, combining serving and promotion.

Keenon Robotics DINERBOT T8
Serving & DeliveryPurchase
Keenon Robotics（擎朗智能）

DINERBOT T8

最小55cmの通路を走行できる小型の配膳ロボット

最大20kg · 900分
In use

Compact model that fits 55 cm aisles; for small izakaya and cafés.

Keenon Robotics DINERBOT T9
Serving & DeliveryPurchase
Keenon Robotics（擎朗智能）

DINERBOT T9

4層合計40kgを最大18時間運べる大容量配膳ロボット

4段 · 最大40kg · 1080分
In use

Four tiers, 40 kg total, up to 18 hours; for large venues with heavy bussing.

OrionStar LuckiBot
Serving & DeliveryPurchase
OrionStar（猎户星空）

LuckiBot

最大40kgの調整式トレイと音声案内を備えたレストラン向け配膳ロボット

4段 · 最大40kg · 600分
In use

Adjustable trays up to 40 kg with voice prompts; for formats with many plates.

Proven in Japan

Restaurants · BellaBot
Approx. 3,000units

Skylark group rolls out serving robots to about 2,100 restaurants

Challenge

Balance customer satisfaction and working conditions amid peak-time serving loads and labor shortages.

Deployment

About 3,000 units deployed to about 2,100 stores, including Gusto, Shabu-Yo, and Bamiyan, by December 2022.

Outcome

At Gusto: lunch-peak turnover +7.5%, staff steps −42%, clearing time −35%.

IndustryRestaurants
UseServing / Bussing
StageFull deployment

Sources: すかいらーくHD 2021年度通期決算説明資料（2022-02） / すかいらーくHD 統合報告書2022

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Overseas Cases

Not sure which one fits?

Tell us your site conditions and we will narrow candidates and plan a PoC.

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